Why don’t you use recycled polyester batting and fabrics?
Quite simply, our primary goal is to produce furniture that is more healthful for humans and the environment. Polyester
is a petroleum-based fiber. Petroleum off-gasses and is scarce natural resource.
Does your furniture have flame retardants?
We use no chemical flame retardants. We use wool, which is naturally flame retardant to meet all federal and state
requirements for flame retardants of residential furniture.
Why are some of your ingredients sourced outside the U.S.?
Whenever it is possible to source an ingredient domestically, we will choose that option. Unfortunately, some raw
materials simply aren’t produced in the States. This is the situation with the natural rubber, hemp and kapok. We are
continually experimenting with raw materials to determine the feasibility of using them based on performance, health
and carbon footprint reduction. However, we cannot compromise on quality for an investment piece of heirloom
quality furniture.
If I am allergic to wool, can you substitute it with organic cotton batting?
Yes we can, if you supply a doctor’s prescription showing that no wool can be used for medical reasons. We need
this because we are then producing a piece that does not comply with federal and state flame retardancy standards for
residential upholstered furniture. This absolves us from liability.
Does the upholstered furniture come with any warranties?
The pieces come with a 25-year frame warranty and 10-year cushion filler warranty.
Do all of the fabrics meet durability standards for frequent use?
Yes, all of the fabrics that we use in our collections are tested for overall durability and rate as heavy duty for
residential usage. All of our wools rate as heavy duty for Contract usage, as well as some cottons and hemps.
How are the fabrics cleaned?
Obviously, dry cleaning the fabrics or cushion covers using conventional solvents defeats the purpose of using nontoxic,
untreated fabrics. Conventional steam cleaning of cushions is the best method. Spot cleaning specific areas with
baking soda and water is also highly effective.
Is this furniture returnable?
All pieces are custom handmade pieces that are commissioned for the individual client. We assume all responsibility
for any pieces that are damaged in transit or defective for some reason and will repair or replace such pieces.
Unfortunately, we do not accept returns of pieces if they have no inherent problems or just do not look right in a room.
We always work with clients to satisfy them in terms of comfort.
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What is the lead-time to produce the furniture?
Four weeks is the standard lead-time. If it is shortened or lengthened, we will notify you. It will also be on the order
confirmation. We are always working to shorten lead times.
What happens if I am allergic to any ingredient?
We always recommend for people who have multiple sensitivities that they request and test each individual ingredient
prior to placing an order, which we will gladly supply.
Can I customize the pieces?
Aside from fabric, stain and finish choice, other customizations are sometimes available. Give us your request and we
will assess the feasibility and cost of it and determine the up charge, if any, for doing so.
For unanswered questions please contact EKLA HOME:
Telephone: 310.669.9057
Website: www.eklahome.com